How can we help?
Send us a message and we'll get back to you soon. You can also email us at contact@silverblaze.tech.
Your AI receptionist isn't answering calls?
Don't lose a customer. Turn off call forwarding on your business phone so calls ring you directly again. Most carriers let you do this from your phone settings or by calling their support line. Then email contact@silverblaze.tech with URGENT in the subject and we'll look into it right away.
Send us a message
Have a question, feedback, or need help? Fill out the form below.
Common questions
Quick answers to frequently asked questions about SilverBlaze.
Getting started
How long does setup take?
Your AI receptionist is usually ready within 12 to 24 hours after you finish onboarding.
What do I need to get started?
Your business details, the services you offer, your hours, and a Google account with Google Calendar. We handle the rest.
Login & account
It says there's no account with my email.
Make sure you're using the same email you signed up with. If you signed up with Google, use 'Continue with Google'. Still stuck? Send us a message above.
How do I change my email or business details?
Most details can be updated in your dashboard under Settings. For anything you can't change there, send us a message.
Google Calendar
My calendar says it's disconnected.
Sign out and sign back in with Google to reconnect. If it still shows disconnected, send us a message and we'll help you reconnect it.
A booking isn't showing in my calendar.
Open the Appointments page in your dashboard. If the booking is marked 'Sync failed', send us a message with the date and customer name.
Your AI agent
How do I change my hours, services or prices?
Update what you can in Settings. Send us a message for anything else and we'll update your agent for you.
Can my AI receptionist transfer calls to me?
Yes. Emergencies and callers who ask for a person are transferred to the number you gave us during setup.
Billing
How do I cancel?
Send us a message with 'Billing' as the topic and we'll take care of it.
Privacy & data
Can I delete my call recordings or data?
Yes. Send us a message with 'Privacy & data' as the topic. You can read more in our Privacy Policy.